Refund Policy

Thank you for choosing DreamBox AI! We're committed to delivering an exceptional AI video generation experience. We value your trust and want to ensure complete transparency about our refund policy and how our service operates.

Understanding Our Refund Policy

We believe in transparency with our users about how our platform functions. To help you make well-informed decisions, here are some key aspects of our service:

• Free trial credits are available to test our service before any commitment
• Video generation consumes significant AI computational power and infrastructure resources
• Upon credit allocation, we immediately compensate our infrastructure and AI providers

Subscription Refund Guidelines

Given the resource-intensive nature of AI video generation, we respectfully cannot offer refunds for monthly and annual subscription plans. This policy exists because:

• Credits become available instantly when you activate your subscription
• Video generation requires substantial computational infrastructure and AI processing
• Infrastructure costs are incurred immediately upon credit allocation to your account

We appreciate your understanding that once credits are allocated, refunds become challenging as the computational resources have been reserved and paid for.

Premium Features

We constantly improve our premium capabilities based on technological advances and user input. While we recognize that experiences may differ, please note that dissatisfaction with premium features (including those not in free trials) does not qualify for refund consideration because:

• Premium features demand considerably more computational resources and processing power
• User preferences and expectations naturally vary
• Our analytics indicate high satisfaction rates among premium users
• We continuously enhance features based on aggregate user feedback

Your feedback on premium features is always valued and helps us improve the platform for all users.

Refund Policy Exceptions

While our standard policy is no refunds, certain exceptional situations may warrant consideration:

• Prolonged Service Outage:If our platform experiences continuous downtime or maintenance exceeding 5 consecutive days, significantly affecting your content creation ability, you may qualify for a 50% partial refund
• Duplicate Purchases:If you inadvertently purchase multiple subscriptions within a one-hour window, we'll gladly refund the duplicate transactions. Mistakes happen, and we'll absorb any associated costs

Platform Reliability and Maintenance

We appreciate your understanding of our operational requirements. AI video generation technology is rapidly evolving, and our platform may occasionally require adjustments. We perform regular maintenance and feature enhancements to optimize your experience, which may temporarily affect certain functionalities.

Please understand that scheduled maintenance, platform updates, or brief service interruptions under 5 consecutive days are part of our ongoing improvement efforts. We value your patience as we work to deliver the finest AI video generation experience possible.

Requesting a Refund

If you believe your situation qualifies under our exceptions, we're ready to assist. Please provide:

• Send an email to: [email protected]
• Your registered account email address
• Transaction or order ID
• Relevant details for your exception case (extended outage dates or duplicate purchase timestamps)
• Brief description of your circumstances

Our Service Commitment

• We'll carefully evaluate your request within 5 business days
• Approved refunds will be issued to your original payment method
• You'll receive email confirmation upon refund processing

Need Assistance?

Questions or concerns about our refund policy? Please contact us anytime. We're here to clarify our policies and address your concerns. Your satisfaction matters to us, and we're dedicated to providing outstanding service.